Compliant Against Insurance Companies

How to make a complaint

If you are unhappy with your insurance company
  • Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for mail ids of Grievance Redressal Officers, GRO, of all insurance companies
  • Give your complaint in writing along with the necessary support documents
  • Take a written acknowledgement of your complaint with the date.
The insurance company should deal with your complaint within 15 days.
  • If that does not happen or if you are unhappy with their solution you can:
    • Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA:
      • Call Toll Free Number 155255 (or) 1800 4254 732 or
      • Send an e-mail to
    • Make use of the Integrated Grievance Management System:
  • Send a letter to IRDAI with your complaint:
    • Click here to download Complaint Registration Form
    • Fill and send the Complaint Registration Form along with any letter or enclosures, if felt necessary, by post or courier to:
The General Manager,
Consumer Affairs Department - Grievance Redressal Cell, 
Insurance Regulatory and Development Authority of India (IRDAI)
3-5-817/818, United India Towers, 9th Floor,
Hyderguda, Basheerbagh, 
Hyderabad – 500 029


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